Frequently Asked Questions
Can we access a staging demo of the platform to test it out? We don't typically give demo accounts because the system requires training, a certain know...
Sat, 4 Mar, 2023 at 12:00 AM
If you have a parent-child account set up then you will see an option to mark your payees/account as "VIP". The VIP label is strictly a label:...
Mon, 15 Aug, 2022 at 6:36 PM
At this time, we support the following formats Audio File types: WAV (or FLAC) Sample Rates: 44.1Hz or 48kHz Bit Depth: 16 or 24 In the future,...
Sun, 28 May, 2023 at 1:07 PM
Each DSP is slightly different, but in most cases, you'll be able to maintain historical data like streams, monthly listeners, etc. I recommend checking...
Fri, 23 Dec, 2022 at 9:04 PM
Here are the steps to filter your releases by genre: Navigate to your music page by selecting Assets > Music from the left-hand sidebar Click the f...
Fri, 23 Dec, 2022 at 9:38 PM
Sure. If you've had to takedown a release, you don't need to recreate a new release. It's absolutely fine to simply re-distribute. In fact, ther...
Fri, 23 Dec, 2022 at 10:18 PM