Frequently Asked Questions

FAQ: Frequently Asked Questions
Can we access a staging demo of the platform to test it out? We don't typically give demo accounts because the system requires training, a certain kno...
Wed, 23 Nov, 2022 at 1:36 PM
What does the VIP label do?
If you have a parent-child account set up then you will see an option to mark your payees/account as "VIP". The VIP label is strictly a label:...
Mon, 15 Aug, 2022 at 6:36 PM
Supported File Formats
At this time, we support the following formats: File types: WAV (or FLAC) Sample Rates: 44.1Hz or 48kHz Bit Depth: 16 or 24 In the future, we'...
Fri, 18 Nov, 2022 at 7:47 PM
Will my releases keep their streaming history and other data when migrating?
Each DSP is slightly different, but in most cases, you'll be able to maintain historical data like streams, monthly listeners, etc. I recommend checkin...
Fri, 23 Dec, 2022 at 9:04 PM
How to filter releases by genre
Here are the steps to filter your releases by genre: Navigate to your music page by selecting Assets > Music from the left-hand sidebar Click the f...
Fri, 23 Dec, 2022 at 9:38 PM
Can I re-distribute a release after a takedown?
Sure. If you've had to takedown a release, you don't need to recreate a new release. It's absolutely fine to simply re-distribute. In fact, t...
Fri, 23 Dec, 2022 at 10:18 PM