This article strictly refers to cases where one of your assets has been flagged as violative by Revelator. For cases where the asset is flagged by a DSP or other 3rd party, please follow the procedure indicated in the email through which you have been notified of the issue.
If you believe that a decision regarding your content, such as flagging, removal, or withholding of revenue, was made in error, you have the right to appeal. Our appeals process ensures that all concerns are reviewed fairly.
Sending an Appeal
To initiate an appeal, please send an email to infringement [@] revelator.com. For a more efficient process, we encourage you to reply directly to the statement containing the flagged assets.
Be sure that your appeal addresses the specific category of infringement (usually indicated in the first column) why your asset was flagged and to address this specific issue in your appeal. For example, don’t respond to an Artificial Streaming issue by stating that you fully own the rights to the assets.
In the email, include any relevant documentation that supports your appeal as outlined based on the category of infringement. This may involve proof of rights, licensing agreements, evidence of original content creation, or other pertinent communications that validate your claim.
Review Process
Once your appeal is received, our rights team will manually conduct an internal review of the case, considering all provided evidence. Appeals are typically reviewed within a few days, depending on the complexity of the case and if a Digital Service Provider's (DSP) input is required. We will keep you informed of the status and any required actions during this time.
Outcome
The outcome of your appeal may include release of withheld revenue or confirmation of the original decision. You will be notified of the outcome via email, outlining the decision and any actions that may be necessary.
Further Steps
If you have additional evidence or information that may be relevant to your case, we encourage you to share it with us as it could potentially change the outcome. This could include new documentation, third-party verifications, or any other pertinent details that were not initially provided.
In most situations, the decision made during the appeals process is final. However, if there are grounds for further review, this will be communicated clearly.