Appeals Policy for Assets Flagged as Violative by Revelator

This article strictly refers to cases where one of your assets has been flagged as violative by Revelator. For cases where the asset is flagged by a DSP or other 3rd party, please follow the procedure indicated in the email through which you have been notified of the issue.

If you believe that a decision regarding your content, such as flagging, removal, or withholding of revenue, was made in error, you have the right to appeal. Our appeals process ensures that all concerns are reviewed fairly.

If you agree with our findings and are not contesting

If you agree with the findings and do not wish to contest:

• Immediately take down the related assets from the appropriate DSPs.
• If you need more time to determine whether the assets are indeed violative or not, please reply to the notification email to request an extension.

Submitting a dispute

If you do not agree with our findings and wish to contest:

1. Investigate the issue and gather proof or documentation to ensure your appeal has the best chance to succeed.
   
   
2. Make a copy of the Dispute Form template.
   
   
3. For each violation you wish to dispute, download the violation data and add it to the form:
   • Go to the Revenue Withheld page and click Download.
   • A CSV file will be generated containing only the violation-coded lines from the selected report.
   • The CSV file includes the same columns shown on the page, including violation code, track title, artist, ISRC, UPC, client, amount, and status. The column structure also mirrors the grey columns in the Dispute Form template, making it easy to copy and paste the relevant rows directly into the form.
4. Once you've completed your Dispute Form:
   • Rename your document: Withholding Dispute Form - Company Name - Royalty Run Month & Year
     For example: Withholding Dispute Form - Interstellar Sounds - April 2026
   • Update the document's permissions to grant Editor permissions to Anyone with the link
   • Email infringement_withholding [@] revelator.com with the link to your document
   • Title your email: Withholding Dispute Form - Company Name - Royalty Run Month & Year (just like the title of your Google Sheet dispute form)

Review process

Once your appeal is received, our rights team will conduct an internal review of the case, considering all the provided evidence. As long as your appeal is clear, Revelator should be able to release all legitimate royalties within 72 hours.

Outcome

The outcome of your appeal may include the release of withheld revenue or confirmation of the original decision. You will be notified of the outcome via email, outlining the decision and any actions that may be necessary.

Further steps

If you have additional evidence or information that may be relevant to your case, we encourage you to share it with us, as it could potentially change the outcome. This could include new documentation, third-party verifications, or any other pertinent details that were not initially provided.

In most situations, the decision made during the appeals process is final. However, if there are grounds for further review, we will let you know.