It's possible that your Royalty Run does not show up as Complete (green icon), but rather as "Unallocated Revenue" (yellow "X" icon). This means that some transactions in your Revenue Reports could not be allocated. The most common cause for this is that there are transactions in your Revenue Reports for Assets that are NOT associated to any existing Contract.
1) Identifying the Errors
Download and review all the Contract issues from all the Runs and fix any that need to be fixed
then unapprove all approved Statements from the Runs in order that they can be deleted
then delete all (unapproved) Statements from the Runs
if you have recorded any Payments for these Statements and it's important to show the proper starting and closing balances, then please either (a) add a reversal Transaction for those payments or (b) provide us a list of Transactions to delete for you
then notify us to reset the Runs