First, don't worry - your assets and data are safe. Second, if you know why the payment failed, reach out to client billing to work with us on resolving it. 

If you don't know why your payment failed, read on:

Common reasons payments fail

There are three common reasons why your credit card payment might fail:

  1. The payment was declined by your card issuer
  2. Blocked payments
  3. Insufficient funds

1. The payment was declined by your card issuer

This is the most common reason your invoice payment failed. When a charge is submitted to the issuer of your card (i.e., your bank), they have automated systems and models that determine whether or not to authorize it. These systems analyze various signals, such as your spending habits, account balance, and card information, like the expiration date, address information, and CVC. And a combination of these signals might lead the bank to decline to process the payment.

Unfortunately, most declines are categorized by the card issuer as “generic” so we won't know exactly why your payment was declined. If all of the card information seems correct, it is best to contact your bank and ask for more information. For privacy and security, card issuers can only discuss the specifics of a declined payment with their cardholders – they cannot discuss this with Revelator.

2. Blocked Payments

Our payment processor uses advanced tools to block high-risk payments, such as those with mismatched CVC or postal code values. If you're certain your card information is correct and you have sufficient funds, reach out to client billing - your charge might be blocked, and we can remove the block once we know it's legitimate.

Note: Depending on the type of card being used, you might see the charge authorization for the payment amount on your bank statement. This amount has not been charged, and no funds have been taken. The authorization is removed within a few days.

3. Insufficient Funds

It happens. Your bank might decline to process the invoice payment due to insufficient funds. In this case, once resolved, please attempt payment again.